Our Promise to you

At the heart of the Luxury Outlet community is you – our customer.

Our promise is to ensure our service levels go above and beyond your expectations. Our promise:

Fast shipping

We have a 1 day order processing time plus a 1-7 day delivery time, depending on the shipping service and country of delivery. If your package has not been processed within 2 days, we will give you free shipping off your next order.

Fast response

We will answer your query within 1 business day

Free returns and deliver from an order of €250,-

We offer a free Return & Delivery service from an order of €250,- to the The Netherlands, Belgium, France, Germany, United Kingdom.

Full support

We are committed to handling any issues and we will refund any charges for deliveries/orders made in our error, and ensuring you are updated every step of the way.

Safe & secure shopping